We Could Not Open Every Site Either.

We build WordPress products. Page-builder addons, design tooling, the things that turn a design into a working site. They run on more than half a million sites, which means our support inbox is not a queue of people who own a website — it is a queue of people who look after other people's.

Those people wrote to us about features, mostly. But the sentence underneath the feature request barely changed in all that time: I have thirty of these and I cannot open them all. Not a software problem on the face of it. A Tuesday problem.

What The Tuesday Actually Looks Like

You get through a handful before lunch, and the one that breaks is never the one you opened. Every real fix is half an hour — take the backup, run the update, load the site again, check the checkout still works. And the monitoring, for most people, is the client's email. By the time it lands the site has been down all morning and you are apologizing before you have even looked.

None of that is hard work. That is what made it worth attacking. It is known work — the same ordered steps, on every site, every week, done properly or not done at all.

What We Tried First

The obvious move, for a company that makes plugins, is another plugin. A dashboard inside WordPress that lists what needs doing. We know how to build that, and it does not help: it still needs a person to open it, read it and do the thing. It moves the list closer to you without taking a single job off it.

The second attempt was checks without actions — tell people what is wrong and let them fix it. That is a better product and it is still the wrong shape. A report that names 63 problems on a Monday is not relief. It is homework.

The work did not need surfacing. It needed doing.

Why Agents, And Why They Ask

So Protuno hands the work over instead. 6 Super Agents, one per part of a site, each working through 17 ready-made jobs on a schedule and reporting in plain words what it found and what it did.

The part we spent longest on is not the doing. It is the asking. Handing something write access to a client's live site is a serious thing, and we were not willing to ship it as a single on switch. Every job is cleared on its own: read-only work runs by itself, anything a client would notice asks you first, and restoring from a backup never happens without you. Those constraints are written up on Who We Are, because they are the product, not the small print.

It begins with an audit that needs nothing from you but a web address — 54 checks from the outside, before there is any account or any trust to extend. That order is deliberate too. We would rather show you what we can see than ask you to believe it.