Effective date: 1 September 2026
Protuno is built and operated by POSIMYTH INC.
Product support
Email [email protected]. We reply within 1 to 2 business days, Monday to Friday.
Support covers using the Protuno software: connecting a site, reading a report, configuring an agent, plans and credits. Protuno is self-serve software, so support does not include our team performing maintenance or development work on your websites.
Billing, invoices and refunds
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders.
For anything involving a payment, either route works:
- email [email protected] and we will handle it with Paddle, or
- go to paddle.net to find a receipt, manage a subscription, or request a refund directly.
Our Refund Policy sets out the 14-day window and how credits are treated.
Privacy and data requests
Email [email protected]. See the Privacy Policy for the rights you can exercise and how long we take.
Security
If you have found a vulnerability in Protuno, email [email protected]. Please give us reasonable time to fix it before disclosing it publicly. We will acknowledge your report within 2 business days.
Postal address
POSIMYTH INC
251 Little Falls Drive
Wilmington, DE 19808
United States
Post is not a support channel and is much slower than email. For anything time sensitive, use [email protected].